What we keep, and for how long

What the hour leaves behind what is held

Very little, and it is better to name it precisely than to leave you guessing. After an appointment, the company holds:

• Your name, and whichever contact address you chose to write to us from.
• What you asked for, and what was actually done — which is not always the same sentence.
• The working figures from the hour: what colour was mixed and at what strength, how long it was left, how your hair behaved while it was on.
• When a skin test was carried out, where colour is involved.
• Anything you told us about your hair that we would want to know before starting the next appointment.

There is no payment data held here. There is no identity document, no home address unless you chose to give one, and nothing at all that you did not either hand over yourself or that did not happen in the chair in front of you.

Why any of it is kept repeatability and proof

The first reason is repeatability. A colour that came out the way you wanted is only repeatable if somebody wrote down what it actually was — the strength, the timing, the sections — and the same is true of a shape that worked. Asking you to describe it back to us a month later is not a serious plan.

The second is proof. Where colour is going on your hair, a skin test has to have happened and it has to be demonstrable, so the company has to be able to say when it was done. That is the whole purpose of holding that one line.

None of it is held in order to advertise anything at you. There is no mailing list, and writing to us about an appointment does not put you on one.

How long it stays not indefinitely

While you are still coming to us, and for a reasonable stretch afterwards in case you come back. After that it is deleted. We have deliberately not printed a confident number of years here: the company is weeks old, no deletion has fallen due yet, and quoting a retention period we have never actually run would be a decoration rather than a fact. What will not happen is holding it forever on the grounds that deleting things is effort.

Where the law separately requires the company to hold accounting data, that is held for exactly as long as the law requires and no longer, and it is held apart from anything about your hair.

Who can see it a very short list

Whoever is doing your hair, inside the company, and nobody else. It is not sold. It is not handed to anybody for advertising. It is not sent outside the United Kingdom. No outside appointment platform, loyalty scheme or messaging service holds a copy of it, because the company does not use one.

If that ever changes — if the company starts taking appointments through an outside system, for instance — this page gets rewritten before the change happens rather than afterwards, and anybody already on file gets told.

This website, specifically nothing is set

This site sets no cookies, runs no analytics, carries no advertising and embeds nothing from anybody. There is no consent banner on it because there is nothing to consent to.

The one tool on it — the thing that adds minutes together on time in the chair — runs entirely inside your own browser. You can disconnect from the network and it still works. Nothing you tick is transmitted, stored between visits or seen by us; we only learn what you decided if you choose to put it in an email.

One honest exception: the two typefaces are served by Google Fonts, so your browser requests two font files from Google when a page loads. That is the only request this site makes to anybody other than the server it sits on, and it happens whether or not you interact with anything. The small drawing of the road on the hour before the hour is drawn in the page for exactly that reason — an embedded map would have been a second one.

Correcting it, or having it deleted one address

Write to bookings@lilyhairsalon.shop and say what you want. You can ask what the company holds about you, ask for it to be corrected where it is wrong, ask for a copy of it, and ask for it to be deleted. It gets done and you get an email confirming that it has been, in plain words.

The data controller is the company named below. If you are ever unhappy with how it has handled your data, you are entitled to take that up with the Information Commissioner’s Office, which is the United Kingdom’s supervisory authority for data protection.

Controller

LILY HAIR SALON LTD

Company number

17429171

Incorporated in

England and Wales

D-U-N-S

235116615

Registered office

Lee House, 116-118 Oldham Road, Manchester, England, M4 6AG

Activity code

SIC 96020 — hairdressing

For anything on this page

bookings@lilyhairsalon.shop